How much does delivery cost?
We only offer free shipping to Malaysia and Singapore. Shipping rates to other countries will be calculated upon checkout.
Where does Kualesa deliver to?
While opening up lanes to other countries is in the pipeline, Kualesa currently only ships to the following countries:
- Hong Kong
- United States
- Australia (Melbourne & Sydney only)
Please contact us at firstname.lastname@example.org or drop us a message via our Live Chat if you have any inquiries.
When will my order arrive?
Our orders are fulfilled on the same day for orders placed before 2pm (Malaysian time). Orders confirmed after 2pm are fulfilled the following working day.
You will receive a shipping update email once your order has been shipped out. The email contains the tracking number for your order. Please note that shipping to rural areas may experience slight delays. Please ensure your shipping address is correct, as we will not be able to change it once the shipment is on its way to you.
Your shipment will be dispatched from Malaysia via our fulfilment and logistics partner, and the delivery time varies according to the shipping destination:
|Malaysia||2-7 business days|
|Singapore||2-7 business days|
|Indonesia||2-7 business days|
|Vietnam||2-7 business days|
|Thailand||2-7 business days|
|Philippines||2-7 business days|
4-7 business days
|Australia (Melbourne & Sydney)||4-7 business days|
|United States||7-10 business days|
Please note if you have checked out with an in-stock item and pre-order item in your cart, your total order will be fulfilled together once pre-order stock has arrived in Kualesa's warehouse, and deemed ready to send out.
How do I track my order?
You may track your order using the tracking number provided in the shipment update email.
If you have not received your Kualesa shipment within 10 business days, please let us know at email@example.com or drop us a message via our Live Chat.